Customer

Feb 3, 2012

Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.

John Recommended Reading 0 Customer, Love, Loyalty, Make, Priceless:, Satisfaction, Them, Worthless,, You,

Feb 2, 2012

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations.

John Recommended Reading 0 Customer, customer is always right, customer service, effective techniques, handle customers, increasing sales, long term relationships, Perfect, Phrases, professionalism, Service,, simple techniques

Feb 1, 2012

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day.

John Recommended Reading 0 Company, Customer, customer service, customer service relations, Customers, first impression, leads, nonverbal communication, Results, Sales, service team, Service,, Techniques, Training, verbal communication

Jan 30, 2012

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

“Filled with treasure and big ideas, this book will help you become exceptional.” – SETH GODIN In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of [...]

John Recommended Reading 0 Building, Customer, customer loyalty, customer service, Exceptional, Five-Star, growth, offline business, Online, online business, Organization, price competition, profit, Secrets, Service,